The instructions in this article apply to all smartphones and tablets running Android 6.0 (Marshmallow) or higher, but some steps may vary depending on your device model.
Causes of Google Play Store Errors
Before you begin troubleshooting Google Play errors, visit Downdetector.com to see if other users have reported issues with Google Play. If it does then the problem is probably in Google Play Services and it will be fixed soon.
Usually, you will get an error code that indicates what is wrong. Here is a list of common Google Play error codes and what they mean:
- Error 944 : Google servers have connection problems, wait until the problem is resolved.
- Error 919 , 101 , 923 and 921 : There is no free space on your device. Delete some apps to free up space. Consider moving your music, pictures and videos to cloud storage.
- Error 481 : Your Google account has been closed due to an error. The only solution is to delete it and create a new one.
- Error 927 : This error code appears when you download an app while updating the Google Play app. Wait until the update is finished installing and then try the download again.
- Error F-BPA-09 : This download error is due to problems with Google or the app itself. Clear the cache data of the Play Store app by going to Settings > Applications > All > Google services framework .
- Error 505 : Similar apps try to access the same permissions. This is only an issue with older versions of Android. Clear the cache using the application settings and install the latest Android update to avoid this problem.
- Error DF-DLA-15 : This code is related to application updates. To fix this error, clear the Play Store app cache.
- Error 103 : Your device is not compatible with the application you downloaded. Google Play usually won’t let you download incompatible apps, but sometimes it does. You may also get this code wrong. Update to the latest versions of Google Play and Android.
- Error 491 : Downloading or updating is not possible due to a technical problem. Try removing your Google account and then adding it back to your device.
- Error 403 : This error happens when you download the same app using different Google accounts on one device. Sign in to the Google account you originally bought the app from and uninstall the app before downloading it with your other account. Google Play Store Settings > Search history Clear the option of going to the Google Play Store you may need to clear the search history.
- Error 911 : This code indicates there is a problem with your Wi-Fi connection, or you may need to clear the data cache. If you are using a hotspot with authentication requirements, log in again.
- Error 941 , 504 , 495 , 413 , 406 , 110 , rh01 and rpc: aec : 0 : These errors occur for various reasons, but they all require the same fix. First, clear the cache. If this doesn’t fix the problem, use a different Google account.
Assigning a new Google account to your device can cause compatibility issues with some apps, so you may need to reinstall apps before they work properly.
How to Fix Google Play Store Error
You won’t always see a code when Google Play stops working unexpectedly or misbehaves; therefore, you may need to do some troubleshooting to identify the underlying issue. If Google Play malfunctions without giving you an error message, there are numerous strategies you can try to get it working again.
Google Play is optimized for Android devices. While it is possible to install Google Play on Amazon Fire tablets and iOS devices, the following strategies may or may not fix Google Play Store errors.
Restart your device . Turn your device off and on again to fix a staggering number of problems.
Force close Google Play Store . To stop Google Play:
Open Settings and tap Apps .
Find and tap Google Play Store .
Tap Force Stop .
Change airplane mode . While it’s not clear why, many users reported that they turned airplane mode on and off. It fixes Google Play’s behavior. Scroll down the screen and double-tap Airplane .
Switch between Wi-Fi . Disable Wi-Fi for a few seconds and then turn it back on. Scroll down the screen and double-tap the Wi-Fi icon.
Reset your router . If you’re having problems with other web apps, there may be a problem with your internet connection.
Remove SD card . SD cards can cause issues with Google Play if not set up properly. Remove the SD card and re-insert it when you’re done.
Clear Google Play Store cache . To clear Google Play cache memory:
Go to Settings > Applications > Google Play Store , then tap Storage .
Tap Clear Cache .
Delete Google Play Store data . Follow the same steps as above, but tap on Clear Data instead . Next, log in and go back to the initial setup process.
Clear Google Play Services cache and data :
Go to Settings > Applications > Google Play Services , tap Storage , then tap Clear Cache .
Tap Manage Field , then tap Delete All Data .
Check for disabled apps . Google Play depends on other apps, some of which can be disabled by mistake. Go to Settings , scroll through the list of Apps, and look for apps with Disabled next to them.
Tap each of them, then tap Enable on the app info page to see if it fixes the problem .
Disable Proxy Server / VPN . If you use a virtual private network or any other type of proxy server, turn it off.
Check the system date and time settings . Wrong date settings is causing a conflict with Google’s servers, Settings , go and Date and time of the item , tap.
Tap the Automatic date and time option .
You may be asked if you want to use the time provided by the network you are currently connected to or if you want to use your device’s internal GPS. Both options give the same result.
Update Google Play Services. Visit the Google Play Services app page and tap Update . If you see a Disable option, Google Play Services is already up to date.