How to contact Instagram: Support and Customer Service

Instagram is one of the most used social networks in our day to day life and it is therefore understandable that from time to time some problems or doubts about its use arise. Blocking users who harass us, recovering a lost Instagram account or any other type of problem can be discussed directly with those responsible at Instagram. Here’s how to get in touch with them. It will probably take a while for them to get back to you, but that’s understandable given the number of requests they receive each day.

How to contact Instagram

You can contact Instagram through the app itself or through a number of alternative ways such as the help page, email, other social networks, or even a phone number. In this article you will find all the information you need.

Instagram contact details

When you call this number, you will be answered with a voice prompt that will guide you in solving your problems, whether it is on Instagram or Facebook. That’s why it’s not the best option if you want to solve a complex problem and need someone to help you step by step. You can do this by sending an email to the above address. However, we can tell you right now that given the number of requests they receive, it will likely take a long time for them to reply and it is therefore more advisable to submit your request or question in another way, for example via the app itself .

Contacting Instagram via social networks

On the other hand, you can also try to reach them through their profile on other social networks like Facebook or Twitter to contact and explain your problem to them. However, in the case of Twitter, it’s difficult to send them a direct message because they haven’t enabled it. Instead, they left the website in their description. In the case of Facebook, something similar happens because it redirects us to the Instagram app so we can solve our problems right from there.

Instagram’s help page

Instagram also offers its users an official page with a wide range of common problems and questions where you can try to find a solution to your specific problem without having to message them directly. However, should direct contact be necessary, you will also find the necessary links and instructions on how to establish contact there. This is the website in question:


It’s worth mentioning here that the “Troubleshooting and Login Help” option that was on this page a while ago has now been changed to the “Protect Yourself” tab. Here we find the following sections:

  • Share photos in follow mode
  • safety tips
  • Tips for Parents
  • Be yourself on Instagram
  • Abusive Behavior and Spam
  • How do I deal with conflict or abuse on Instagram?
  • self harm
  • About Eating Disorders
  • Information for Law Enforcement Authorities
  • Exit and safety alerts for Meta Spark AR Walk experiences

See the Abusive Behavior and Spam tab for more information on how to report inappropriate posts or comments, and users who are violating the app’s rules. The following questions are answered in this Instagram Help Center explained and answered in detail:

  • How do I report an Instagram post or profile?
  • How do I report an Instagram comment as explicit content or spam?
  • How can I avoid scams on Instagram?
  • How do I report a message sent to me or stop someone from messaging me on Instagram?
  • What should I do if someone asks me to share a photo or video on Instagram where I’m nude or provocative?
  • What should I do if someone threatens to share content I want to keep private (e.g. photos or videos)?
  • What should I do if someone offers me goods or services for money on Instagram?
  • What should I do if I see something I don’t like on Instagram?
  • What can I do if my identity has been impersonated on Instagram?

Aside from blocking or unfollowing a specific user, in most cases the help site recommends that you report the case in-app if the issue in question violates the app’s Community Rules. That’s how it works.

How to report a problem on Instagram

In general, the most effective way is to use the Instagram app itself, so that’s where you can make your request and ask for help manually. You have the option to report spam or abuse, submit comments or report a problem.

To get started, open the Instagram app on your Android device and go to your profile. Once there, click on the three lines in the top right corner of the screen.

Log into the Instagram app and from there go to your profile and click on the three hLog into the Instagram app and from there go to your profile and click on the three h

In the next step you click settingsto see all available options in this area and continue your search for help with your specific issue.

Go to your Instagram profile and then to the Settings tab.Go to your Instagram profile and then to the Settings tab.

Now it’s time to get on Help (Help) to click one of the tabs at the bottom of the configuration list, which unlocks up to four available options:

  • To report a problem
  • Help Center
  • Help on privacy and security
  • request support

Click on the Click on the “Help” tab in the “Settings” section of your Instagram profile

What interests you here is the first option, “Report a problem”. If you click on it, you’ll see up to three more options:

  • Report spam or abuse
  • send feedback
  • To report a problem

Here are all the options available to you when reporting an issue on InstagramHere are all the options available to you when reporting an issue on Instagram

On this occasion we click on the third option to open a new tab in which we write a summary of the problem and even add pictures or screenshots of the problem in questionto solve it. It is important that you explain well and in detail what happened to you and how you want to get help, and then that you wait patiently for an answer.

In the Report a problem section, fill out the text field with your explanation and attach a screenshotIn the Report a problem section, fill out the text field with your explanation and attach a screenshot

In general, the most common reported issues are with Instagram suspending or deactivating your account; and reporting posts, comments, or users for a variety of different situations. If you have problems with the app, you can get help relatively easily.

What is Instagram’s physical address?

Finally, we give you the address of Instagram’s headquarters as additional information. So if you are not there, it will be difficult to go there in person to ask your question, or even to send a letter – a somewhat archaic and not very practical method nowadays.

  • Arbitration Opt-out
  • 1601 Willow Rd.
  • Menlo Park, CA 94025

At the time of writing this article, there is no Instagram office in our country, so in the absence of an extension in this regard, it is always better to contact them digitally using any of the methods described above.

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