If you’ve made it this far, you probably can’t access your Instagram account. In this article you will find the most common problems that users face when accessing their profile and the respective solutions.
If you can’t remember your password or username
The most common of these cases is that you can’t remember your username or password. Instagram helps you get this information easily. Tap on the login screen Get help with logging in (Get help signing up).
Next, enter your username to retrieve your password. If you can’t remember, you can also enter your phone number or email address. Click on Nextto continue.
Enter your details
In the next step you specify which method you want to use to reset your password or recover your username.
method of recovery
Now follow the instructions in the email or text message to reset your password or find out your profile name.
If your password has been stolen
What if someone accessed your account without permission? That this is the case can be confirmed thanks to the emails that Instagram sends every time you log in. If the location on the notification doesn’t match where you live, or you haven’t logged into your account recently, it’s possible that someone has accessed your profile without permission. In this case, it is best if you change your password. You can do this directly in the email by clicking on the link Secure your account here (secure your account here) click.
Enter a new password. Tap to confirm Reset password (reset Password).
Enter a new password
At this point, Instagram will prompt you to enter the new password on all devices you’re logged in to. You have then regained control of your profile.
When your account has been suspended
When it comes to recovering a suspended account, the solution is to contact Instagram and ask them to assess your case. To do this, visit the Instagram help center at the URL https://help.instagram.com/contact/606967319425038. Then you fill in the form fields that you see on the screen.
Use the send button to send the information. From this point all you can do is be patient and wait for an answer.
If you have temporarily deactivated your account
Restoring a temporarily disabled account is very easy. Just enter your login details on the main screen.
Log in to Instagram
By tapping the Log Inbutton will reactivate your profile on the social network.
If you have permanently deleted your profile
Finally, let’s talk about recovering accounts that have been permanently deleted. When a user submits a request to have their profile deleted, Instagram keeps it for 30 days. The owner of the account can then get it back if they change their mind. If you are within this period, log in as normal through the Instagram app or website to recover your account. If you log into your profile, the request for deletion will be cancelled.
However, if it has been more than a month since you requested deletion of your profile, it is not possible to restore it. In this case, you have no choice but to create a new account with the same email address, no longer being able to use the username from your previous account.