How to request a refund on Google Play

Google takes this into account in its refund policy various assumptions under which it is possible to obtain a refund of purchases, which you have made in the shop. However, it should be noted that these conditions are not exactly the same for the UK and the European Economic Community (EEC) as they are for the rest of the world. Additionally, as of March 28, 2018, returns and refunds will generally only be made if the product is defective or the content is unrelated to what was previously advertised in the store.

There are three conditions under which a return will be accepted:

  • If a friend or relative accidentally made a purchase from our account.
  • If unauthorized payments show up on any of your payment methods within 120 days of booking.
  • In the UK and EU, you have two hours after purchase to return an item. However, this only applies to the first purchase, in the following cases you will need to contact Google or the developer.

There are some exceptions and conditions related to games and apps that you should be aware of:

  • Pay attention to the right of withdrawal. If you subscribe to a subscription that automatically renews, you will be deemed to be waiving that right and therefore not entitled to a refund, unless the content is again defective or not working as it should.
  • This is slightly different for digital services, because here you have a period of 14 days to exercise your right of withdrawal after purchase. After this period you can no longer do this.
  • Of course, these conditions can change at any time.

There are three ways to request a refund. Most apps on Google Play are made by third-party developers who are not affiliated with Google, so you will need to contact the developer’s support to request a refund. To contact the developer, launch the Google Play Store app on your Android device by looking for the icon in the applications menu or the shortcut if available. Look for the app’s tab in the search bar at the top of the main screen.

Open the tab and scroll down until you see the section Developer Contact find. This should show details like email, physical address, and website so you can get in touch with the developer.

Information about the app developerInformation about the app developer

You must state which application is giving you trouble, your problem, and the type of solution you want (in this case, a refund).

Alternatively, you can also request a refund via the Google Play website. Open the Google Play website. Click on the icon with three horizontal stripes.

Google Play WebsiteGoogle Play Website

In the left column, click on the option Account.

Login to the accountLogin to the account

Then click on the tab Order history at the top of the screen.

Go to order historyGo to order history

You’ll see a list of recent purchases you’ve made. Next to each purchase is an icon with three vertical dots on the right. Click on the icon and click Request a refund.

Click Request a refundClick Request a refund

Click on Select an optionto expand the menu.

Expand the options menuExpand the options menu

Choose the appropriate option from the pop-up menu.

Choose the reasonChoose the reason

Each of the available options opens a pop-up window with information on how to avoid the respective case and a final field to submit your message for review. Describe the problem, fill out the form and click the button Submit. If you’ve done everything correctly, you should receive an email confirming the refund, if you’re eligible. You should receive an answer within 15 minutes, although the process can take up to 4 days.

Provide the necessary details and submit your requestProvide the necessary details and submit your request

The third and final method is to use the Google Assistant. However, to use this third method, your device must be set to US English. If this is your case, you can ask the assistant directly for a refund.

The process for requesting a refund on Google Play is similar in the UK and EU and the rest of the world, with the exception of the first two hour grace period in Europe and the Google Assistant method for the US.

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