I am not receiving WhatsApp messages: how can I fix it?

WhatsApp is an application that is constantly evolving. This makes it stable and error-free. Also, the company releases updates very frequently to increase security. Of course, that doesn’t mean it’s a perfect application that never fails. For example, some users have found that they intermittently received no messages on their phone. Is that the case for you right now? Then take a look at the solutions we propose here.

First, make sure you’re connected

Before you get started, you should check if your phone connected to the internet is. To do this, pull down the notification curtain and look at the controls you see there. Check if your WiFi is connected and if your mobile data is active.

Check connections in AndroidCheck connections in Android

It is also important that the airplane mode has not been activated. In this case, your phone cannot receive messages. It’s possible to quickly check the connection status by opening your browser and trying to visit a website. If everything here works correctly, read on for more solutions.

Check the application’s data settings

Depending on the manufacturer and settings, Android limits data activity in the background. You can check this by going into the App info-area of ​​whatsapp go.

Open app infoOpen app info

Tap there Data usage details (Data Usage Details).

Set data usageSet data usage

Make sure Background data is enabled. Of course, you should also disable any other restrictions, such as the ability to access Wi-Fi or mobile data.

Check the data usage settingCheck the data usage setting

From now on Android’s application will use data even when the app is closed.

Check if the service is active

If the results are negative after the steps above, the issue may be with the corporate servers. Go to a website that records server crashes, e.g. B. Down detector. This way you can find out if there are any glitches in the WhatsApp service. If that’s the case, you have no choice but to wait for service to be restored.

Turn off Do Not Disturb mode and turn on notifications.

Be careful with the “Do not disturb mode. When it’s on, you won’t get notifications about your messages, even if WhatsApp receives them correctly. Go back to Notifications and see if the option Do Not Disturb (do not bother) is enabled.

Check Do Not Disturb ModeCheck Do Not Disturb Mode

We also recommend that you take a look at your WhatsApp notification settings. You can find these in the section App info.

Enable notificationsEnable notifications

Whether you turn off notifications or turn on Do Not Disturb mode, you’ll feel like you’re not receiving your WhatsApp messages.

Allow background activity

Another possible solution to your problem is disabling background activity restrictions. Check this by checking the App-Infos open and up Battery usage (battery consumption) type.

battery optionsbattery options

Check the list of options to see if Allow background activity is enabled. Some manufacturers add additional settings here. So make sure that no option is activated that prevents WhatsApp from running in the background.

Allow background activityAllow background activity

Although these settings are designed to minimize the impact on your battery and extend battery life, they can prevent you from receiving WhatsApp messages on your phone.

Clear cache or reset the app

You may have solved your problems with some of the suggestions above. But if not, there are still other options. You can find it in the app info Storage usage (Memory Usage section).

storage optionsstorage options

There you will see the option Clear cache (Clearing the Cache). Use them to clear your WhatsApp cache. If the problem persists, use Clear data (delete data) to delete all content in the app. Before you do that, you should make sure you have a backup in the cloud.

Clear cache and dataClear cache and data

If you do the latter, you’ll restart WhatsApp and reset the app to zero. Remember that you will need to log in again with your number.

Reboot phone

A good tip to rule out mistakes is to restart your phone. Hold down the power button and select Restart (reboot).

Reboot the phoneReboot the phone

Once the phone boots back up, open WhatsApp and check if the messages arrive.

Grant full permissions to WhatsApp

We come to the end of this article by talking about permissions. The company claims that there are problems receiving messages with the permissions granted for the application can be related. You can find them in App Info in section Permissions (Permissions).

App PermissionsApp Permissions

Tap the permission you want to manage.

Grant permissions to WhatsAppGrant permissions to WhatsApp

Remember that the dots under Denied are disabled.

Update or factory reset your phone

Finally, we advise you Update WhatsApp and your phone’s software to the latest version. You can check for updates in the Play Store or in the phone settings.

And if none of the tips mentioned here have solved your problem, you should restore phone. You can do this in your device’s settings.

Other Cell Phone OptionsOther Cell Phone Options

Access the menu Back up and reset (save and reset) on.

Security backup settingsSecurity backup settings

Finally choose Erase all data (delete all data).

Delete all dataDelete all data

It’s important to be sure you’ve synced or backed up all of your data before beginning this process.

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