Let’s look at what the IMS Service and IP Multimedia Subsystem Service mean before the IMS Service Stopped error . These are the services that enable the Android software of the phone to work properly by communicating with the telecommunication company. These services enable the transmission of calls and SMS over the IP network. There may be reasons preventing these services from working. When blocked, you may see an error message such as ” Unfortunately, IMS Service Stopped “. If you are seeing this error message, you may be able to troubleshoot the issue by following the below samsung galaxy “IMS Service Stopped” error and the ways to resolve it.
How to Fix Samsung Galaxy “IMS Service Stopped”?
Check if a downloaded app is causing the problem
The first thing you should do is check if the problem is caused by an app you downloaded. The best way to do this is to start the phone in Safe Mode . If you do not get the “IMS Service Stopped” error after starting in safe mode , the problem is caused by one of the applications installed later. By uninstalling the applications you have installed, you will also remove the application that causes the problem.
To Turn On Safe Mode:
- Turn off your Samsung Galaxy Device.
- Restart, press and hold the Power key when the phone model screen comes up.
- When ” SAMSUNG ” appears on the screen , release the Power key.
- Immediately after releasing the power key, press and hold the Volume down key.
- Keep holding the Volume down key until the device starts up.
- When Safe Mode appears in the lower left corner of the screen, release the Volume down key.
To turn off safe mode:
Press and hold the power button and restart the device, you’ll be out of safe mode.
- If the problem still persists, proceed to the step below.
Clear the cache and data of the Messages app
The cached data of the messaging app can cause this problem. Doing this will revert the messaging app to its default settings and fix any potential corrupt cache and data. If this problem is with the app only, clearing the cache and data will fix the problem. To reset the messaging app, follow these steps:
- Home screen > All Apps Menu > Settings > Apps
- Tap Application Manager .
- Find and click the Messages app
- Click on storage
- Clear Cache click
- Tap Delete data and then tap OK.
Open the messaging app to check if the error is fixed. If the problem still persists, move on to the next solution.[geo-post id=”1090″]
Wipe the device Cache partition
To see if the problem is due to some corrupt caches, you should try it. Your applications, files and user data are not deleted in this process .
To wipe the cache partition:
- Turn off your device.
- Press and hold the Volume Up key and the Home key together, then press and hold the Power key.
- When the Android logo appears, release all keys (the ‘Installing system update’ screen will show for about 30 – 60 seconds before showing the Android system recovery menu options. Wait a moment for this).
- With the volume down key, go to ‘wipe cache partition’ option.
- Press Power key to select.
- Select ‘yes’ option with the volume down key and press Power key to confirm.
- When this process is completed, come to the “Reboot system now” option with the Volume button and confirm with the Power button.
- Restart your device.
See if the problem persists after this procedure. If the problem still persists, take our next last step.
Backup Your Files and Reset Your Phone
If you have reached this stage, your problem is probably hardware. Still apply this solution. If the problem is resolved, the problem is software. If it still persists, take your device to a technical service center.
- See our Phone Reset guide to reset your device .